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Posts: 1
Registered: ‎02-12-2019

Missing reward points

On 1/21/19 I purchased a new TV.  I went online and noticed I did not receive reward points for the TV purchase.  I did receive reward points for another purchase on the same day.  I tried your the Report Missing Points link but that said the points had been credited to a different account.  I called customer service twice to have this resolved.  I was told the points were added to a different account but they would merge that account into my account and I would get my points back. I still have not received my points. I don't know what account they were credited to, I have never had a second rewards account.  Please credit my account for my missing points.

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Registered: ‎10-10-2012

Re: Missing reward points

Hello, mark_sa,


Welcome to the Best Buy forum!


Second to purchasing a quiet dishwasher, a new TV is hard to beat.  I purchased one a few weeks back and wish I had sooner.  They can also result in a fair amount of points.  If while trying to report your TV as missing our system said it was already attached to a rewards account, then it could mean that you have more than one rewards account.  After a quick review, it would appear you have had two active rewards accounts for a couple years.


A merge can easily fix that though.  Any points or certificates in the secondary rewards account will transfer over to the primary rewards account following the merge.  Please send me a private message with the information listed below and I will see what I can do to further assist.  A private message can be sent by first logging into the forum and then clicking on the blue button in my signature that just so happens to be labeled "Private Message.'



Phone #
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How to Merge My Best Buy™ Rewards Accounts


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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