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Valued Member
Posts: 52
Registered: ‎10-24-2014

Missing reward points from cancelled order



I cancelled an order where I used a non-bonus reward certificate. Normally I receive these points back within an hour or two of cancelling the order. It has been several days now and I have not received the points back. Could someone look into it, please?



Posts: 1,832
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Missing reward points from cancelled order

Hey, mmalto! 


Thanks for reaching back out for support. I can understand wanting to follow up on your points returned to you after a cancellation. I know it's never ideal having to wait. I'm happy to assist!


It can take up to three days to see points returned to your account after an order cancellation. It sounds like you've been waiting longer than that, so I'm happy to take a look at your account and review this. You mentioned it was not a bonus certificate, but it may be listed in the certificate's terms and conditions that it's for one time use. Either way, I'd like to look into this!


Please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


 Return or Cancellation - Where is my reward certificate?


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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