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Posts: 18
Registered: ‎04-03-2013

Missing reward points after canceling part of an irder

I placed an order for three items. Using $70 in reward points. I ended up canceling one item of the order. It looks like I lost about $16 in rewards. I get those back right? It's been about a week.
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Registered: ‎10-10-2012

Re: Missing reward points after canceling part of an irder

Hello again mjfoster77,


Thank you for taking the time to reconnect with us on the forum.


You should get second chance to utilize the points that help create a non-bonus certificate if the order the certificate was applied to ended up getting cancelled.  As you may read in other threads, it should generally take up to three days for a non-bonus certificates point value to repost to a member's reward account following a return or cancellation.  If the order was cancelled a week ago, then I may need to intervene if ensure those points find their way back to your rewards account.  Please send me a private message with the below information, by clicking on the blue button in my signature, and I will see what I can do.



Phone #

Email address

Order #


Return or Cancellation - Where is my reward certificate?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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