Add Product

Search Results:

Reply
Member
Posts: 13
Registered: ‎12-21-2015

Missing reward certificates when returning items

I have made purchases throughout the year using reward certificates. 

 

Some of those purchases were returned.

 

After some time I noticed that those returned items that I used certificates with, I did NOT get them back to my account.

 

2 calls, 3 online chats, and so far NOTHING has happened. 

 

And the certificates are a couple hundred.

 

What do I have to do to get my certificates back??

Posts: 6,547
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Missing reward certificates when returning items

Welcome back, jramirezii,

 

Thank you for stopping by our community forums again and writing to us regarding these My Best Buy certificates. I know that a purchase may not end up being exactly what you need and can understand wanting to get these certificates back. I'd be glad to give you some more details about how this process works.

 

In the event an order is returned or cancelled, most My Best Buy certificates will be returned to your account within three days. This does not include bonus or promotional certificates as they do not have a point value. You can learn more here.

 

How recently did you you make these returns? If you'd like, I can review your My Best Buy account history to make sure these returns were processed correctly.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 13
Registered: ‎12-21-2015

Re: Missing reward certificates when returning items

I have made purchases and returns throughout the year.

and yes, i thought that the certificates would be automatically put back in my account, but i found that was not the case.

I made the returns in store, might have done some online, don’t remember.

Your help is greatly appreciated.
Member
Posts: 13
Registered: ‎12-21-2015

Re: Missing reward certificates when returning items

Forgot to add, when i chatted with online chat, they saw there were problems but did not have the tools to fix this and said to call in. But i have called in several times and was told someone would get back to me, and nothing would happen.

It’s really frustrating from a customer standpoint that online chat and phone reps have been unable to do anything and it has gotten nowhere.
Posts: 6,547
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Missing reward certificates when returning items

Hello, jramirezii,

 

Thank you for taking the follow up with me and providing these additional details. I would be glad to take a closer look into your account history to see if I can shed some light on what happened to these certificates. 

 

I will need a bit more information in order to do so and will be sending you a private message to gather this. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum acccount.

 

I look forward to further assisting you!

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!