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Posts: 1
Registered: ‎03-25-2021
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Missing "Promotional" Certificate

I received an email on 3/11/21 titled "Your My Best Buy membership is ready for you" that had section in the body that stated "Here's a $10 My Best Buy reward certificate on us. All week I have not been able to get this mysterious certificate to show up on any potential purchase (just my existing reward certificate was available). per the terms, it should be valid through today, but at the time of this message, it still does not show in my account. Any thoughts on what the issue is?



*Reward certificate expires 3/25/21. Redeemable toward the purchase of any eligible product or service with a total purchase in excess of the amount of the certificate excluding tax, shipping and handling. Certificate is ineligible for certain products and services, tax and Best Buy® Gift Card purchases. To redeem reward certificates online at®, enter the certificate number at checkout, where indicated. To redeem reward certificates over the phone, simply give the Customer Service Representative your certificate number. Good at any participating Best Buy retail store or online at No photocopies or facsimiles accepted. Not redeemable for cash, no change will be given back on redemption. Valid on in-stock items only. No rainchecks. Not valid on prior purchases or as payment on your Best Buy® Credit Card. Certificate valid until midnight (CT) on the expiration date shown above. No cash value. Must present membership card when redeeming this certificate to earn additional points. No cash refunds. Certificates will not be replaced if expired. By using this certificate, you agree to My Best Buy®

Posts: 632
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Solutions: 29
Registered: ‎02-08-2019

Re: Missing "Promotional" Certificate

Hi there, TheRaven,

Welcome to our community! I love taking advantage of any reward certificates I have, and I can understand you wanting to check on this promotional certificate before it expires. If you haven't already, I would suggest clearing the cache and cookies on the device you are accessing this from, and re-signing in when you can to see if this may populate that certificate.

If that certificate still isn't showing up, I would be glad to look further into this! To do so, I will need to collect some additional information. To get started, can you please send me a private message that includes your full name, phone number, and email address? You can send a secure message by using the blue button down below.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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