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Posts: 1
Registered: ‎12-22-2020

Missing purchase information and rewards points

I have made several purchases I have not seen in my history and I missed out on point. The latest ones were 2 purchases made recently at the store for more than $1000. I have the receipts. How can I make sure those finally show and I get the rewards for them.


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Registered: ‎10-10-2012

Re: Missing purchase information and rewards points

Hi, agbalin101,


Thank you for taking the time to register for the forum and connect with us. Smiley Happy


Each eligible purchase can play an important role, especially when a single point can be what stands between you and that next certificate.  That's why it's important to make sure each purchase is attached to your rewards account.  Do you see a rewards ID displayed on each of your receipts?  I'm wondering if your purchases just aren't attached to your rewards account, and if they aren't attached, then you can try reporting them as "missing" on  There is a limit though of one reported purchase per member per calendar month.


I've provided a link to a guide below that will walk you through how to report a purchase.  If you have any trouble reporting a purchase, or if there is a rewards ID displayed on your receipt but you still don't see the purchases in your rewards history, then please feel free to send me a private message and I'll take a closer look at your rewards account. A private message can be sent by clicking on the blue button in my signature and make sure to include the details listed below.



Phone #
Email address

Order #s/Receipt pin #s


How Do I Report Missing My Best Buy™ Points?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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