Points, Policies & Certificates

[dyzfnctional]

I have going back and forth with bestbuy associates regarding my missing rewards points for over a month now an still no resolution.  To start, since you folks changed your rewards program, it was noticed that I had multiplie accounts and a merge was requested.  Merge was completed on 7/1/22 and still no points received.  A best buy rep did a customer satisfaction point adjustment to  my account of 44 points an still did not reflect in my balance. A supervisor escalated to the rewards points department and still not resolved.  I am still missing 44, 2, and 47 points.  What is going on?  Why can't best buy get this fixed?

I just ordered a TV and a monitor and will I receive points for these purchases?  I have been such a loyal best buy member and this is insane.  I am still waiting for a manager to call me.

Please resolve. 

[AllisonS-BBY Social Media Specialist]

Good morning, dyzfnctional.

As someone who enjoys receiving rewards as well, I can understand the concern in not receiving yours and wanting to take advantage of them.  I will be more than happy to take a look into your account and see what I can find out.  I want to be able to get this resolved for you! 

 I see you also sent a private message and I would be happy to continue helping you there.  To do so, would you please send me your full name, email address, and phone number?  Thank you and I look forward to hearing from you!

Best, 

[dyzfnctional]

Jarrett {removed per forum guidelines}

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Thanks

[dyzfnctional]

just checked again and my balance still reflects 0.  Please advise.  thanks.

[AllisonS-BBY Social Media Specialist]

Good morning.

I apologize for the delayed response, as I have been off.  I do see where the pending amount of points is 875.  I see where the 109 points have been added so I am not sure why it is not reflecting on your end.  Please allow me some time to reach out to a few colleagues to see if they are able to advise on how to get those pushed through. 

[dyzfnctional]

ok thanks. I hope it has nothing to do with multiple/merging accounts. I have noticed every time I go to Best Buy and give my phone #, the associates would ask 2 names, Carlos or my name....

[dyzfnctional]

also, the pending 875 is for my purchases - monitor and other small things. I also placed a order for a $4k tv and I hope I will be receiving points for them.

[AllisonS-BBY Social Media Specialist]

Good morning.

I am still awaiting the points to show.  I have reached out again in hopes we can get this pushed through.

Best, 

[dyzfnctional]

ok, thanks. ill be waiting...

[AllisonS-BBY Social Media Specialist]

Good afternoon.

I was just informed that points can be in pending status from 15-20 days after the purchase.  If it hits 20 days and they're still in pending, I can reach out to further support for assistance. 

Best,