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Posts: 1
Registered: ‎10-15-2020
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Missing points

I recently made 2 purchases in the store and didn’t think I had a bestbuy account which I did. I tried to add them but I get “an unexpected error occured” when trying to add either one of them, please help
Posts: 6,438
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Registered: ‎08-21-2017

Re: Missing points

Hello, Timmy11,


Welcome to our community forums. As someone who has quite a few rewards accounts, I know it can be easy to lose track of what you are signed up for. I appreciate you reaching out to us regarding these purchases and would be glad to see how I can help.


Generally, this error appears if you have multiple My Best Buy accounts or this purchase has already been associated with an account. I'd like to take a closer look at this to see what options I have available to get these points to the right account. I will need a bit more information to do so and will be sending you a private message shortly. You can check your inbox by clicking the orange envelope in the top right of your screen after logging into your forum account.


How Do I Report Missing My Best Buy™ Points?

AndrewB|Social Media Specialist | Best Buy® Corporate
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