04-01-2020 05:17 PM
04-06-2020 01:41 PM
Hi there, Kyuseishu,
Welcome back to the forum, and thank you for connecting with us regarding your missing My Best Buy points. It's great to hear you're utilizing our Curbside Pickup to shop in stores during these challenging times. With that said, I understand your membership may not have been added to the purchase. Generally speaking, you should be able to utilize our Report Missing Points tool to add purchases.
It sounds like you've already tried this though, without any success. I would be happy to take a look at things and see what options we may have for you. Please keep an eye on your inbox in the top right corner of the page for the private message I'm sending you to gather some additional information.