10-15-2020 02:19 AM
Solved! Go to Solution.
10-17-2020 10:46 AM
Welcome to our community forums. As someone who has quite a few rewards accounts, I know it can be easy to lose track of what you are signed up for. I appreciate you reaching out to us regarding these purchases and would be glad to see how I can help.
Generally, this error appears if you have multiple My Best Buy accounts or this purchase has already been associated with an account. I'd like to take a closer look at this to see what options I have available to get these points to the right account. I will need a bit more information to do so and will be sending you a private message shortly. You can check your inbox by clicking the orange envelope in the top right of your screen after logging into your forum account.