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Posts: 2
Registered: ‎09-19-2018

Missing points (online account won't let me report) - online order for in-store pickup of local item

I purchased something quite some time ago (April 16th 2020) and after reviewing my points history, I have noticed that I did not receive any points for that purchase. Can someone help me with getting points for the purchase? It is a pretty sizeable amount (1315 points by my calculation, since I also used the Best Buy credit card to purchase). I tried to use the "missing points report" feature through my account, but it only gives me errors. Note that this was an online order that was for in-store pickup of an item that was in-stock locally at my local Best Buy. Please let me know what information I can provide (order number, date, etc) related to my account in order to receive these points.

Thank you!

Posts: 1,289
Topics: 58
Kudos: 236
Solutions: 51
Registered: ‎11-23-2018

Re: Missing points (online account won't let me report) - online order for in-store pickup of loc...

Hey, Guapo!

Thanks for posting on our forum for support. We definitely wouldn't want you to miss out on points you've earned on a purchase, so I'm glad you reached out to us about this. Since the purchase you described occurred more than 180 days ago, this may be preventing you from reporting its missing points. 


Either way, I'd like the chance to look into your account and see what might have happened. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


How Do I Report Missing My Best Buy™ Points?


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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