Points, Policies & Certificates

[ramarijaona]

Hello,

I am missing points from this purchase although it is showing in my reward history. However, my balance is zero right now. Could you please check it?

3/23/2019

typeIssued Points

descriptionBest Buy Purchase

amount$132.49

pointsAccrued 311 points311

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Total points

for this transaction

311

My Best Buy Visa Purchase Bonus187

Base Points124

Order Number

{removed per forum guidelines}

Samsung Galaxy Watch Active Smartwatch 40mm Aluminium Black SM-R500NZKAXAROpens a New Window

SKU: 6325856

Quantity: 1

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info

$124.99

Product Total:

$124.99

Sales Tax, Fees & Surcharges:

$7.50

(Sales tax not included in point calculation)

Total:$132.49

Thank you,

Eric

[SeanM-BBY Social Media Specialist]

Hey there, Eric,

Welcome back to our forums, and congrats on the new Samsung Galaxy Watch purchase!  I’ve been thinking about getting a smartwatch for a while now, and have been leaning towards something similar to what it looks like you’ve purchased with us. 

But enough about my future smartwatch purchases, let’s take a look at your purchase, shall we?  If I’m reading what you’ve posted here correctly, it looks like you’ve received 311 points for this transaction, but if you’re not seeing these points in your account, I’ll be happy to dig deeper into this transaction.  For me to do so, I’ll need you to send me a private message with the following pieces of information:

• Your first and last name
• Your phone number
• Your email address

This should be enough information for me to begin my research, and offer any additional assistance I can.

Looking forward to hearing from you,