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Posts: 2
Registered: ‎12-05-2018

Missing points from purchase

[ Edited ]



I am missing points from this purchase although it is showing in my reward history. However, my balance is zero right now. Could you please check it?


typeIssued Points
descriptionBest Buy Purchase
pointsAccrued 311 points311
Total points
for this transaction
My Best Buy Visa Purchase Bonus187
Base Points124
Order Number
{removed per forum guidelines}
Product Total:
Sales Tax, Fees & Surcharges:
(Sales tax not included in point calculation)
Thank you,
Posts: 4,458
Topics: 46
Kudos: 461
Solutions: 265
Registered: ‎11-29-2016

Re: Missing points from purchase

Hey there, Eric,


Welcome back to our forums, and congrats on the new Samsung Galaxy Watch purchase!  I’ve been thinking about getting a smartwatch for a while now, and have been leaning towards something similar to what it looks like you’ve purchased with us. 


But enough about my future smartwatch purchases, let’s take a look at your purchase, shall we?  If I’m reading what you’ve posted here correctly, it looks like you’ve received 311 points for this transaction, but if you’re not seeing these points in your account, I’ll be happy to dig deeper into this transaction.  For me to do so, I’ll need you to send me a private message with the following pieces of information:


  • Your first and last name
  • Your phone number
  • Your email address


This should be enough information for me to begin my research, and offer any additional assistance I can.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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