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Posts: 2
Registered: ‎07-08-2022

Missing points for multiple months

I have the Best Buy Visa and I have been an Elite member for many years.  I spend thousands of dollars most months but I noticed for a few months, even though I spend thousands of dollars, I only have a few points for those months.  The site doesn't allow you to report missing points for non-best buy in-store or online points.


One issue seems to be "Visa Statement Summary (outside Best Buy)" has the wrong value.  For instance, 8/3/2020 (closing) shows I spent $35.16 for the month on my Visa and I was issued 17 points for "Grocery bonus (additional 1%)".  My credit card statement for that month states "Purchases +$9,105.69" for 8/3/2020 closing.  How is that possible?  Similar situation for 6/3/2020 and 7/3/2020.

Posts: 189
Topics: 1
Kudos: 37
Solutions: 15
Registered: ‎10-19-2020

Re: Missing points for multiple months

Hi there, BBBigSpender,


Thanks for joining the Forums, and for reaching out to us!


I can understand wanting some answers regarding missing points, and would be happy to see how I can help. To better assist, please send me a private message with your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking on the blue button across from my signature on this post.




Katie R|Social Media Specialist | Best Buy® Corporate
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