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Regular Member
Posts: 27
Registered: ‎09-22-2017

Missing points for 3 transactions

Hello hope all is well, im missing points for online instore pickup orders for pokemon mystery dungeon and 2 orders of animal crossing new horizons
Posts: 12,468
Topics: 201
Kudos: 426
Blog Posts: 21
Solutions: 616
Registered: ‎01-03-2013

Re: Missing points for 3 transactions

Hi there, waywardfalchion, 


Thank you for connecting with us regarding your missing points! I know how exciting releases are, not only so you can enjoy the games, but the rewards received from them as well. I understand you may not be seeing your points for Animal Crossing: New Horizons or Pokémon Mystery Dungeon. With such pre-orders, the points may be dated based on the release date or pre-order date. You would want to make sure you're checking both dates for the points to have posted. Should you still not see them, you should then have the option of utilizing our Report Missing Points tool, as described in the link below. 


How Do I Report Missing My Best Buy™ Points?


Should you have any questions or further concerns, please don't hesitate to let us know! 


Tasha|Social Media Specialist | Best Buy® Corporate
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