Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎05-14-2019

Missing certificate after order was cancelled

Hi there, I seem to be having an issue. I was planning to use my $5 certificate on an order, but it got cancelled due to an unrelated credit card issue I was dealing with. Problem is that my account seems to think it was used despite the fact that no actual order went through. Is there any way to get the rewards reinstated?

Highlighted
Posts: 12,404
Topics: 201
Kudos: 434
Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: Missing certificate after order was cancelled

Hello, sparksleeve, 

Welcome to the forum and thank you for reaching out to us regarding your My Best Buy reward certificate. When applied to an order, it would correctly be marked as redeemed. However, upon cancellation, most certificates should have their points credited back to your membership so a new certificate may be issued within just a couple of days. If you have any questions or don't see this credited, please let us know! 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎05-14-2019

Re: Missing certificate after order was cancelled

Ah. It already seems to have come back after a day. My mistake.

Highlighted
Posts: 12,404
Topics: 201
Kudos: 434
Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: Missing certificate after order was cancelled

Hi, sparksleeve, 

 

I'm glad to hear you're already seeing it on your end! 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!