Points, Policies & Certificates

[MarcoA.Ortiz]

I got an email for a Best Buy Visa offer that says: 

Flash Offer 24 Hours Only, earn a $50 reward certificate when you spend $200 or more on BestBuy.com with your My Best Buy Credit Card on 7/31/2020. I made a purchase on 7/31/2020 but still haven't seen the reward post. It's been a little more than 4 weeks now. Can someone help me get this posted on my account? 

[AndrewB-BBY Social Media Specialist]

Hi there, MarcoA.Ortiz,

Welcome back to our community forums. It's always great to get a bonus My Best Buy certificate, especially if you were planning to make a purchase in the first place. As you mentioned, these certificates will typically post to your account within four weeks,

Because this purchase has passed this time frame I would be glad to look into this for you. I'll be sending you a private message shortly with some additional details I'll need to review this. You can check your inbox by clicking the orange envelope in the top right of your screen.

I look forward to further assisting you with this purchase.