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New Member
Posts: 1
Registered: ‎06-02-2022

Missing Rewards Points



have made two purchases recently, and I have not seen the reward points added to my account from one of them. I tried to report the missing points through, but every time I try, I get the "An unexpected error has occurred" message.


I did not finance them, they were both made through, and neither were any discluded products.


Both of these orders were made on 4/20 within an hour of each other and I received points for one but not the other. I've tried using the chat feature but I've been given a million different answers that don't make sense such as:


  • It's because it hasn't been delivered - Well the other has not either but I still got points
  • It's because you got a discount using total tech - Well I had total tech with the other order too so that doesn't make sense and I don't see any T&C anywhere that say I can't get rewards because total tech discounts my service
  • It just hasn't shown up yet - Well it's been a month since I've orderedCan anyone help get the points added to my account please? 
Social Media Specialist
Posts: 183
Registered: ‎10-12-2021

Re: Missing Rewards Points

Welcome to the Best Buy Forums!


Hi shaneconrad5! I appreciate you taking the time to reach out to us regarding your rewards points. I completely understand your concerns, I know these do come in handy. I will have to take a closer look at the account to see what's going on. Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.



Kadian|Social Media Specialist | Best Buy® Corporate
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