Points, Policies & Certificates

[USNDiver]

I purchased a new oven earlier this month and the points haven’t shown up yet. I attempted to report the missing points using the Customer Service PIN on the receipt but received an “unexpected error” message. The purchase was not made on my Best Buy Card.

[Allison-BBY Social Media Specialist]

Hello, USNDiver!

Thanks for reaching back out to us on our forum for support. It's always important to have everything in order with your My Best Buy account, including having all your purchases attached, to be able to take advantage of all the great rewards and perks the program has to offer. I'm happy to do assist with the issue you're seeing when attempting to report missing points.

While it can generally take up to 20 days for points from an eligible purchase to officially post to a member's rewards account, it sounds like you're outside that window and still not seeing your points. I'd be happy to dig into this further. In addition, if your order has not yet been fulfilled (picked up or shipped), that would be another reason why you would encounter an error.

Please feel free to send me a private message including your full name, email, phone number, and customer service PIN if you're still in need of assistance with your account. You can find the blue option to message me to the right of my name below.

Regards,