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New Member
Posts: 2
Registered: ‎09-19-2020

Missing Rewards Points

Hello, I recently made a purchase in store, the purchase shows up on my account under purchase history but have not received any rewards points for my purchase. The purchase does not even show pening under my rewards history. Any help would be appreciated.

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Posts: 5,351
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Registered: ‎08-21-2017

Re: Missing Rewards Points

Good afternoon, earronlwalker,

 

Welcome to our community forums. I'm sure you're eager to receive these points and I would be happy to help you take a closer look into this for you.

 

Generally, points are posted to your account 15-20 days after you make your purchase or receive a delivery. Has it been longer than this time frame? If so, please let me know and I will be glad to review your My Best Buy acccount.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-19-2020

Re: Missing Rewards Points

Thanks for the reply, It will be 15 days tomorrow. I was just confused i because the purchase does not even show up as being penindg on my rewards history. Will update you after 15 days though.

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Registered: ‎11-23-2018

Re: Missing Rewards Points

earronlwalker,

 

Thanks for letting us know! If you still haven't seen your points post after 20 days, as Andrew mentioned, please message either me or him directly regarding your account. We'd be happy to look into this further. You can find the blue option to message us next to our names on this post.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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