Add Product

Search Results:

Reply
New Member
Posts: 3
Registered: ‎10-10-2021

Missing Rewards Points, looks like theft

I had rewards points vanish from my account. I had a $100 cert issued and disappeared. No luck in getting info on who used it as I am the only authorized user on account. 

 

Posts: 10,786
Topics: 1,699
Kudos: 856
Blog Posts: 0
Solutions: 338
Registered: ‎11-10-2008

Re: Missing Rewards Points, looks like theft

Do you have 2FA enabled on your account ?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 174
Topics: 3
Kudos: 31
Solutions: 22
Registered: ‎10-19-2020

Re: Missing Rewards Points, looks like theft

Good afternoon, ajbalzer!

 

Thank you for taking the time to reach out about this, and welcome to our online platform! I'm concerned to hear about what happened to your rewards certificate. That would certainly frustrate me too. A hundred bucks is a hundred bucks! From what it sounds like, it may have expired if it wasn't used in time. But, I'd be more than happy to look into this for you and see what happened. To get started, could you please reach out to me directly via Private Message and verify your full name, phone number and email address? From there, I can dive in and get you some answers. 

 

I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎10-10-2021

Re: Missing Rewards Points, looks like theft

Message Sent

New Member
Posts: 3
Registered: ‎10-10-2021

Re: Missing Rewards Points, looks like theft

Not that I am aware of,