10-10-2021 09:55 AM
I had rewards points vanish from my account. I had a $100 cert issued and disappeared. No luck in getting info on who used it as I am the only authorized user on account.
10-10-2021 01:41 PM
Do you have 2FA enabled on your account ?
10-13-2021 12:09 PM
Good afternoon, ajbalzer!
Thank you for taking the time to reach out about this, and welcome to our online platform! I'm concerned to hear about what happened to your rewards certificate. That would certainly frustrate me too. A hundred bucks is a hundred bucks! From what it sounds like, it may have expired if it wasn't used in time. But, I'd be more than happy to look into this for you and see what happened. To get started, could you please reach out to me directly via Private Message and verify your full name, phone number and email address? From there, I can dive in and get you some answers.
I look forward to hearing back from you!