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Posts: 1
Registered: ‎12-13-2020

Missing Reward Points

[ Edited ]

Tried to us BB website but it does not allow to apply for missing award points purchased without a BB receipt. Purchased $5300 TV through the Magnolia portion of the store on 10-31-2020 Invoice {removed per forum guidelines}. Call support agent who said wait 30 days. points still not applied to rewards number {removed per forum guidelines} as of 12/13/2020.  What make me mad is Magnolia receipts don't have a BB register number to enter in the missing points help web page. My recommendation is get rid of Magnolia in your store. I went to BB tv section of store and got pushed into the Magnolia section which apparently doesn't generate a BB receipt.  Have box am thinking of returning on principle.   



Posts: 6,613
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Registered: ‎08-21-2017

Re: Missing Reward Points

Good afternoon, jimfagan1,


Welcome to our community forums. I appreciate you taking the time to reach out to us regarding this purchase. As a My Best Buy member, I know I would want to make sure every purchase I made was attached to my account. I would be glad to provide some more details about how this process work.


As you mentioned, it can take up to 30 days for purchases made from Magnolia Design Centers to appear on your My Best Buy account. Please keep in mind that this begins from the day you receive all of the products you ordered so it's possible these points are still pending if you scheduled a delivery.


Have you been able to get help since making this post? If not, please feel free to let me know. I would be glad to see how I may be able to help.


How Do I Report Missing My Best Buy™ Points?

AndrewB|Social Media Specialist | Best Buy® Corporate
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