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Posts: 5
Registered: ‎01-28-2013

Missing Reward Points

I am missing rewards points on purchases made in the last 6 months.

I have now called several times over the last month to get this rectified and I'm given the same song and dance by each person on the line. My patience has officially worn thin. Each time I am told a case has been opened and I will hear back in 5-7 days and then hear nothing. Fast forward to today when the woman on the phone said I have to wait 15-20 days. I explained this is not my first time calling and have been fed the same lies numerous times. She claims that I have no other cases in the system and flatly refuses to transfer me to a supervisor. I don't remember Best Buy customer service ever being so abysmal. The people you hire to rectify these issues are clearly not qualified to handle anything that isn't prepared on a screen prompt. I would like my missing points (which I came to find out were credited to someone else randomly). 

Posts: 6,036
Topics: 205
Kudos: 533
Solutions: 297
Registered: ‎08-21-2017

Re: Missing Reward Points

Good afternoon, steveblizz,


Welcome to our community forums. As a My Best Buy member, I know I would want to make sure I receive points for every purchase I made. I appreciate you reaching out to let us know about your experience so far. I would be glad to see what options I may have to assist you at this time.


Generally, once a purchase has been attached to a My Best Buy member ID we are unable to transfer it to another account. I'd like to review your case history to get a better understanding of how I may be able to help. I'll be sending you a private message to gather some more details shortly.


You can check your inbox by clicking the orange envelope in the top right corner of your screen after logging into your forum account. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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