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Registered: ‎11-04-2019
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Missing Reward Certificate after cancelling order

Hello! I used $50 of reward certificates to pre-order a game, but I changed my mind and wanted to use the reward certs on something else, so I cancelled the pre-order on Sept 2nd.


I've done this before a couple of times w/ the same $50 reward certificate and was refunded accordingly after a few days (which is evident in my rewards history). Curious if someone could potentially help me look into why it hasn't been re-credited to my account yet? Thanks so much!

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Registered: ‎10-10-2012

Re: Missing Reward Certificate after cancelling order

Hello again, cal-yl,


Welcome back to the Best Buy forum. Smiley Happy


Our members should get a second chance to utilize the points that help create a non-bonus certificate if the certificate was applied to a purchase that ended up getting returned or cancelled.  I'd certainly hate to not be able to fully redeem one of my own certificates simply because I changed my mind and would hate for another member to lose out on the same.  It can generally take up to three days for a non-bonus certificates point value to repost to a member's reward account following a return or cancellation.


If the 2,500 points have yet to repost to your rewards account, then please don't hesitate to send me a private message with your name, phone number and email address, and I'll review your rewards account to see what I can do to help.  A private message can be sent by first logging into the forum and then clicking on the blue button in my signature that just so happens to be labeled "Private Message."


Return or Cancellation - Where is my reward certificate?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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