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Recognized Member
Posts: 186
Registered: ‎10-07-2012

Missing RZ Points After Return

Hi,

 

I had purchased a video game using $35 in RZ points, then did an exchange for a different video game, noticed my Gamer's Club Unlocked discount didn't get applied to the different game, then just did a return and rebought the game separately (thinking that would be easiest).  

 

I am thinking that since my GCU discount didn't get applied to the new game during the exchange that something may have gone wrong during that transaction.   At least, I haven't noticed the $35 in RZ points used in the original purchase get credited back to my account or showing up as a pending transaction yet (the return happened on 5/11).

 

I can provide the customer service pins for the three transactions if someone could check it out.

 

Thanks!

Posts: 1,037
Topics: 56
Kudos: 255
Solutions: 62
Registered: ‎11-30-2015

Re: Missing RZ Points After Return

Hi, brandonjf72,

 

It's always great to hear from you. I'm sorry for any confusion with your points. I would be happy to review your account, and see if we can figure out what might have happened. To get started, send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

 

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
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