Points, Policies & Certificates

[Joshmontalvo]

Hi, I made a few purchase back in april. The points showed to be posted within a few days, after that they showed as posted but I never recieved any certificates. Plus I made a Purchase paying the credit card and cash so I didnt recieve points for the credit card part but I did received for the cash amount that I paid, which is 443. But when I returned the Item it subtracted 2,043 points which make no sense since Credit Card purchase dont award points so why take them away.

• 4/27/2019

  typeIssued Points

  descriptionBest Buy Purchase

  amount$14.48

  pointsAccrued 16 points16

  See details 
• date4/22/2019

  typePoints Adjustment

  descriptionBest Buy Adjustment

  amount-$55.75

  pointsDeducted 62 points-62
• date4/22/2019

  typeIssued Points

  descriptionBest Buy Purchase

  amount$89.19

  pointsAccrued 99 points99

  See details 
• date4/18/2019

  typeIssued Points

  descriptionBest Buy Purchase

  amount$89.19

  pointsAccrued 99 points99

  See details 
• date4/13/2019

  typeIssued Points

  descriptionBest Buy Purchase

  amount$278.74

  pointsAccrued 312 points312

  See details
• date4/13/2019

  typeIssued Points

  descriptionBest Buy Purchase

  amount$2,229.99

  pointsAccrued 538 points538

  See details
• date4/2/2019

  typePoints Adjustment

  descriptionReward Certificate Voided

  amount-not available

  pointsAccrued 500 points500
• date4/2/2019

  typePoints Adjustment

  descriptionBest Buy Return

  amount-$1,640.49

  pointsDeducted 2043 points-2,043

  See details 
• date3/31/2019

  typeIssued Certs

  description$10 Reward Certificate

  amount-not available

  pointsDeducted 500 points-500
• date3/28/2019

  typeIssued Points

  descriptionBest Buy Purchase

  amount$31.20

  pointsAccrued 34 points34

  See details 
• date3/16/2019

  typeIssued Points

  descriptionBest Buy Purchase

  amount$1,895.49

  pointsAccrued 443 points443

  See details 

[SeanM-BBY Social Media Specialist]

Hello, Joshmontalvo,

Welcome to our forums!  As a My Best Buy™ member myself, I know how important it is to earn points for my qualifying Best Buy purchases.  Earning points is one of the many benefits of our My Best Buy™ program, so I completely understand why you’d want to make sure you’re not missing any from your recent purchases.

As it sounds like you’re aware, how you pay for your purchases could determine whether or not you’ll earn points for any given transaction, as outlined in the My Best Buy Terms.  Additionally, if you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account, which could cause your account to have a negative balance.

I’d like to review your account further to make sure your qualifying purchases are earning points, however, I’ll need to gather a few pieces of additional information from you, before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

This should be enough information for me to begin my research, and offer any additional assistance I can. 

Looking forward to hearing from you,