Points, Policies & Certificates

[Ana994594]

Never had an issue with Best Buy points until now. I received an email on October offering me 5% back on any category of my choice which I picked Utilities, now October and November have passed and I have not received the extra 5% even tho I payed electric and internet bill both months. How can I get help? Online I can only pick best buy purchases missing points.

[Ana994594]

I was offered the 5% from October-december 2022 so far nothing for October and November

[JacobW-BBY]

Hey there, Ana994594, 

I regret to hear you are having issues with your points, and I can understand how frustrating that may be. I would love to take a further look into this for you. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

[Ana994594]

Yes I will private message you