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New Member
Ana994594
Posts: 3
Registered: ‎11-30-2022

Missing Points

‎11-30-2022 03:12 PM

Never had an issue with Best Buy points until now. I received an email on October offering me 5% back on any category of my choice which I picked Utilities, now October and November have passed and I have not received the extra 5% even tho I payed electric and internet bill both months. How can I get help? Online I can only pick best buy purchases missing points.
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New Member
Ana994594
Posts: 3
Registered: ‎11-30-2022

Re: Missing Points

‎11-30-2022 03:15 PM

I was offered the 5% from October-december 2022 so far nothing for October and November
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Social Media Specialist Social Media Specialist
Social Media Specialist
JacobW-BBY
Posts: 112
Registered: ‎10-19-2020

Re: Missing Points

‎12-01-2022 09:11 AM

Hey there, Ana994594, 

 

I regret to hear you are having issues with your points, and I can understand how frustrating that may be. I would love to take a further look into this for you. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
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New Member
Ana994594
Posts: 3
Registered: ‎11-30-2022

Re: Missing Points

‎12-01-2022 02:45 PM

Yes I will private message you
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