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Missing Points

We purchased a built-in refrigerator from Pacific Sales in January 2020 because one of the incentive offered to us were to sign up for Bestbuy card and we can either select 18 months of interest free or 10% rebate in Bestbuy points. It was over $11K in purchase but Bestbuy keeps delaying giving us the full 10%. In fact, they gave us 600 points worth $600 and is telling us to wait indefinitely for the balance of points. We made a point of buying from Pacific Sales, a Bestbuy company, because it was sold to us as getting 10% back to purchase a different appliance. We have claims open, have talked to Bestbuy service representatives who told us that this would be resolved in February multiple times. We contacted Pacific Sales representative who does not care and now Bestbuy is telling us that they don't know when we would get balance of the points. This is unacceptable as we took delivery of item, paid off thee credit card balance to get the 10% in reward point for worth over $1100. This promotion was widely advertised deal and Bestbuy is not honoring their advertised promotion and is trying to weasel way out of their advertised deal. We do not have anywhere else left to go complain. Please help.

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Registered: ‎08-21-2017

Re: Missing Points

Hello, jdendless,


Thank you for visiting us here on our community forums. The My Best Buy credit card is a great way to get access to these promotions and gain a large amount of points. In most cases, purchases made from Pacific Sales will post to your account 30 days after every item has been delivered. I would be happy to review your case history to get a better understanding of how we can best assist you moving forward. I will need a bit more information in order to begin researching this. Can you please send me a private message that includes your:


Full name
Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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