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Posts: 10
Registered: ‎07-11-2011

Missing Points - Rotating 5% Bonus Categories

I received an email in January that allowed for the selection of a bonus 5% category from January 1 to March 31. I chose the utilities category, which read as follows: "Keep shopping with your My Best Buy® Visa® Card to earn 5% back in rewards on utility purchases made through 3/31/23.". The merchants that qualified were Verizon, AT&T, T-Mobile, Comcast, and many others.

I paid the remainder of my T-Mobile bill during the promotional period but only received the standard 1% rewards rate and not the promised 5% rate. Hopefully someone can figure out what's going on and credit my account accordingly. Thanks in advance for the help.
Posts: 194
Topics: 1
Kudos: 28
Solutions: 49
Registered: ‎12-07-2021

Re: Missing Points - Rotating 5% Bonus Categories

Hi there,


Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community. 


Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at for assistance. We look forward to assisting you through these platforms!  


If you would like to continue here in the interim, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your My Best Buy Member ID. 

Ravi|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or