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Posts: 5
Registered: ‎02-03-2019

Missing Points Not Credited To Account

I believe there is an error in the points I should have accumulated so far. My account says I have 264 points credited to my account yet I should have 420 points credited to my account. The system says there are no pending points and I think there are points missing from my account.

Posts: 2,920
Topics: 22
Kudos: 305
Solutions: 170
Registered: ‎11-29-2016

Re: Missing Points Not Credited To Account

Hey, Nikkai,

 

Welcome back to our forums!  As someone who links every Best Buy purchase to my My Best Buy™ account, I completely understand wanting to make sure you’re getting the appropriate number of points for your purchases.

 

Generally speaking, it can take up to 20 days for your points to post to your My Best Buy™ account, but from the sounds of things, there don’t appear to be any pending transactions that could cause this discrepancy.  The first thing we’d recommend in these instances would be following the steps outlined in our How Do I Report Missing My Best Buy™ Points? floated post, as this process will usually resolve the issue.

 

If you’ve already reported these missing points, or would like us to take a deeper look into your recent Best Buy purchases, please don’t hesitate to send me a private message with the following pieces of information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your BestBuy.com order number or “Customer Service PIN” located at the bottom of your in-store receipt

 

As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to utilize the blue “Private Message” button in my signature, to send me this information privately.

 

Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-03-2019

Re: Missing Points Not Credited To Account

This was fixed a short time ago, last month, I believe. Best Buy merged two of my accounts into one and the points transferred over, some of which were still pending. However, even thoguh all of my points have been posted to my account, the reward points haven't been posted for some reason. This problem isn 't with my receipts but rather the Best Buy Rewards system has simply "Harry Pottered" my points into the aether.

 

My receipts for purchases have been posted but Best Buy's system has decided not to adjust my reward points. I just need Best Buy to fix the points that should have been posted. Take a look at my account and you'll see that something fishy, something odd, is going on with the reward points I should have and I have not converted any of those points into any certificates yet either.

Posts: 8,177
Topics: 342
Kudos: 107
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Solutions: 487
Registered: ‎10-10-2012

Re: Missing Points Not Credited To Account

Nikkai,

 

I can go through your rewards account to ensure the correct amount of points have been awarded.  If a merge was recently purchased, then any active points or certificates in the secondary rewards account should have transferred over to the primary rewards account within about 24 hours.  It looks like you sent a private message with your information as Sean requested, which I will reply to shortly.  You can read private messages by logging into the forum and clicking on the envelope icon at the top of the page.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-03-2019

Re: Missing Points Not Credited To Account

Well, all of the receipts that I have entered into my account and the merge have already went through the pending process and have been posted to my account but the points have not been posted. My concern is that there are approximately 150 points that have not been posted, for some reason. I counted the points that have been posted as rewards (264) compared to the receipts that have been posted by Best Buy (424) and there are around 150 points that are missing. There are no more pending points and no certificates have been exchanged from points yet. I just wanted to know what happened to those points and if they're going to be added to my account.
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Posts: 8,177
Topics: 342
Kudos: 107
Blog Posts: 0
Solutions: 487
Registered: ‎10-10-2012

Re: Missing Points Not Credited To Account

I just replied to your private message.  If you have any additional questions, then please reply to the private message.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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