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Posts: 1
Registered: ‎02-26-2019

Missing Points - Magnolia Purchase

I bought a large Sony flat screen back in November and still have not received my best buy points. 

Posts: 7,326
Topics: 161
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Registered: ‎11-30-2015

Re: Missing Points - Magnolia Purchase

Hello, cmoniak,


Splurging a new Sony TV is very exciting! Thank you for choosing your local Magnolia Home Theater Design Center for your purchase and for being a loyal My Best Buy member. I understand not seeing any points for your purchase could be an issue. We appreciate the time you’ve taken to join our community. I’d be happy to see how we may be able to help.


At this time, purchases made through Magnolia can’t be reported as missing as noted here. It’s possible that we may need to manually apply the points. We’d be unable to make any guarantees on a particular outcome, but we’d like to look into this further for you. Please send me a private message with the information noted below using the blue “Private Message” button in my signature.



Phone Number

Email Address

Invoice Number


I look forward to reviewing this further for you, and thank you again for bringing your concerns to our attention.



Mariah|Social Media Specialist | Best Buy® Corporate
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