Points, Policies & Certificates

[J2ko]

On 11/14/2020, I issued a $50 rewards certificate but the item I wanted to use it for was sold out. Through BestBuy.com chat, an agent cancelled the $50 rewards certificate and returned the points back to my account. Agent said I should see the points back n my account in three days. It has been over a week now and I still have not received back my points. I called customer service several times but no one has been able to help me. As a loyal Best Buy elite member for several years, this has been very frustrating. Please help.  

[Elle-BBY Social Media Specialist]

Hello, J2ko,

Welcome to our Best Buy forum community and thanks for being an Elite member! Having enough reward points for a $50 reward certificate is meant to be a time of excitement. I can understand how it wouldn't feel that way though if the product you wanted to apply it towards was sold out. 

I wish that your experience had gone differently, but I'm glad that you let us know when you weren't seeing those points reflected back in your account after that three-day timeframe passed. I'd be happy to take a deeper look into what's going on!

I see that you sent us a Private Message about this as well. I'll respond there shortly for us to review your My Best Buy account!

Cheers,