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Posts: 2
Registered: ‎05-12-2018

Missing Certificates



I did an exchange back on 12/21 and the certificates i used didn't go toward the new purchase and they still haven't shown up on my account.  



Posts: 8,201
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Registered: ‎10-10-2012

Re: Missing Certificates

Hello ryanj,


I hope that you had a safe and happy New Year!


As you may notice by reading other threads, this topic has been popping up more with the increased number of returns and exchanges made during the holidays.  You should get a second opportunity to utilize the points that helped create the certificates you redeemed if they were not applied during the exchange.  It should generally take up to three days for a certificates point value to repost to a member's rewards account.  There is a thread floating on the forum that pertains to this very topic, which you can find via the link below.  Please read over it and send a private message if those points have still not reposted.


Return or Cancellation - Where is my reward certificate?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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