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Posts: 1
Registered: ‎08-21-2020

Missing Certificate Refund

I have been trying to go through the normal channels to get the refund of my certificates but I seem to be getting farther away from resolution.


After getting disconnected from chat for hours and going through the same thing over and over. I got a case ID...  After a few days, I jumped on chat because the time frame they said for resolution went past, and I got disconnected again.


I decided to call in to get support, and after getting transferred around and listening to hold music for way too long, I got to talk to a very nice person *heavy sarcasm* named Cesar.  After trying to get an update on the current case, he came back and gave me a new case number and a very long wait time.


I was hoping to get help and get a straight answer on what case is legitimate and what I need to do to get my certificates back.




Posts: 12,468
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Registered: ‎01-03-2013

Re: Missing Certificate Refund

Hi there, Rob, 


Welcome to the forum, and thank you for reaching out regarding your My Best Buy certificate refund. When you receive a refund for an item, typically certificates can be seen in just a few days. An exception to this would be promotional certificates, which are identified based on their lack of point value and typically a shorter redemption period. Promotional certificates are usually intended to be one-time use, and are not credited back. For more information, you may want to check out the post below. 


Return or Cancellation - Where is my reward certificate?


When you connect with our phone support, we may be able to identify a case and give you an update on it, but it is possible that we would also document that interaction in a new case, which could explain why you were provided with another case number. I would be happy to check in on your certificate refund for you, but would require a few details from you. Would you mind using the link in my signature below to send a private message with your name, phone number, and email address? 



Tasha|Social Media Specialist | Best Buy® Corporate
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