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Valued Member
Posts: 65
Registered: ‎07-13-2014

Missing Best Buy Visa Points

Hi there, 


I just noticed that my non-Best Buy purchase points have not been posting to my Best Buy account.  I just checked the past 2 years and have seen no progress on the points from external purchases nor the best buy Elite progress from outside purchases.  Who do I contact to help with this?



Posts: 632
Topics: 27
Kudos: 110
Solutions: 29
Registered: ‎02-08-2019

Re: Missing Best Buy Visa Points

Hey there, roshd04,

Thank you for taking the time to reconnect with our team here on the Forums! I can certainly understand wanting to double check on your points history to ensure you get all your points for your outside spending. As outlined here, points for purchases made outside Best Buy with a My Best Buy Visa post monthly, based loosely on the credit card statement cycle. With that said, I understand that time has passed and I appreciate you bringing this to our attention!

I'd be more than happy to assist with this! To get started, can you please send me a private message that includes your full name, phone number, and email address? You can send a secure message by using the blue button down below.

I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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