Points, Policies & Certificates

[marklparks]

We received an offer to spend $150 or more in BestBuy from 08/31/2020 - 09/07/2020 and earn a $25 bonus in rewards.

We made a purchase at BestBuy on 09/07/2020 but it appears the item posted on Citi on 09/08/2020, so not sure if that is why we haven’t received it yet.

Could some investigate this to see if that is the reason why we haven’t received them yet?

Also participated in the spend $250 get $25 through 09/27/2020 and that order was placed on 09/27 at BestBuy but not posted to Citi until 09/28 as well.... but it hasn’t been the full 3-4 weeks yet so not sure if that could be researched as well.

Thank you so much!

[AndrewB-BBY Social Media Specialist]

Welcome, marklparks,

Thank you for stopping by our community forums. I appreciate you reaching out to us regarding this promotion. I'm sure you're eager to receive these certificates and would be glad to help you look into this.

As you mentioned, select My Best Buy members received an email with a chance to receive bonus certificates. Once this offer was activated and qualifying purchases were made these certificates should post to your account within four weeks.

I'll be sending you a private message with some additional details. You can check your inbox by clicking the orange envelope in the top right of your screen after logging in. I look forward to hearing back from you!