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Member
Posts: 16
Registered: ‎01-22-2018

Missing $50 Promo e-gift card with My Best Buy Credit Card Purchases of $500

[ Edited ]
Never received the e-gift card. Made over $4000 in purchase. Would like to cancel my credit card if you can't  give it to me. I've been calling everyday for the past couple of weeks regarding this and no one has been able to help me everyone just keeps transferring me to a different department and not actually trying to solve the issue. It is taking way too much effort from my end and not enough from your end to help me out since I made those purchases thinking that I would receive the e-gift card hassle free because I received this promotional email. Let me know.
 
Rafid {removed per forum guidelines}
 
 
MY BEST BUY® CREDIT CARD OFFER:
*Offer valid until 12/31/17. Apply on BestBuy.com and use your new My Best Buy® Credit Card to spend $500 or more within 90 days of account opening and get a $50 Best Buy® e-Gift Card toward a future purchase. E-Gift Card will be e-mailed within 30 days of making eligible purchases. Purchase amount applies to eligible purchases, minus any other discounts, gift cards and/or My Best Buy® certificates redeemed. Offer is non-transferable. Subject to credit approval. My Best Buy® Credit Card account must be open and in good standing. Does not include tax. Additional limitations may apply. Subject to change without notice.
 
 
Posts: 11,467
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Blog Posts: 21
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Registered: ‎01-03-2013

Re: Missing $50 Promo e-gift card with My Best Buy Credit Card Purchases of $500

Hello Rafid, 

Welcome to the forum and congratulations on your new My Best Buy credit card account! It's great to hear you may have participated in an outside spending offer right away. These offers are wonderful ways to earn some extra rewards. I'm sorry to hear you may have had difficulties with having this offer fulfilled. With that said, I was able to dig up some information in this offer.

 

The e-gift cards are being fulfilled in batches, and based on the terms, should be fulfilled within 30 days of qualifying. Given this information, please allow a couple extra weeks beyond the 30 days from your qualification date for the offer to be fulfilled, in case yours is being fulfilled in a later batch than anticipated. Keep in mind that it will be sent to the email associated with your My Best Buy credit card, not your BestBuy.com account. The e-gift card will appear to have been sent by "Best Buy Credit Card". Of course, you will want to keep an eye on your spam and advertising folders as well, in case it is filtered there. 

If you have any questions, please let me know! 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 16
Registered: ‎01-22-2018

Re: Missing $50 Promo e-gift card with My Best Buy Credit Card Purchases of $500

Thank you for your quick reply. Will keep you updated throughout the process.

Posts: 11,467
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Missing $50 Promo e-gift card with My Best Buy Credit Card Purchases of $500

Hi Rafid, 

You're quite welcome! If you continue to have trouble, please let me know and I'll do my best to further assist. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 16
Registered: ‎01-22-2018

Re: Missing $50 Promo e-gift card with My Best Buy Credit Card Purchases of $500

Still no luck

Highlighted
Posts: 11,467
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Missing $50 Promo e-gift card with My Best Buy Credit Card Purchases of $500

Hello rafids3, 

Thank you for following up with me! I'm sorry to hear this gift card may not have been fulfilled as anticipated. Please see that I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!