02-04-2021 07:21 AM
02-04-2021 02:38 PM
Thank you for stopping by our community forums again. Getting a My Best Buy certificate is always a great thing and I'm sure you're eager to use this! I would be glad to help you look into this to see if I can help you figure out where this certificate is.
Just to be sure, have you checked to see if the Member ID on your account matches the one in this email? It's possible that you may have multiple My Best Buy accounts which is why you can't see this certificate.
If you'd like, I would be glad to review your My Best Buy account. I will need some more information in order to do so. I'll be sending you a private message in a few moments. You can check your inbox by clicking on the orange envelope in the top right of your screen after logging into your forum account.