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Recognized Member
Posts: 194
Registered: ‎06-11-2013
Accepted Solution

Missing 5% Rewards for Costco

I spent over an hour being bounced around on the phone. Every department swears it isn’t the right department to talk to. I used my BestBuy Visa and activated the 5% rewards. I’ve only been given back 1%. If I known about this trickery, I would’ve went with my regular Costco credit card and got the rewards. Can someone please help instead of giving me the shaft in each direction and being put on hold and transferred?
Valued Contributor
Posts: 2,510
Registered: ‎02-07-2011

Re: Missing 5% Rewards for Costco

Citibank runs the best buy card. Your probably better off calling Citibank to ask.
Recognized Member
Posts: 194
Registered: ‎06-11-2013

Re: Missing 5% Rewards for Costco

I did. They said it’s the BestBuy Rewards department that is responsible since all my rewards get issued by them. So I’ve literally been passed around between the two 4 times today.
Posts: 126
Topics: 2
Kudos: 29
Solutions: 14
Registered: ‎10-19-2020

Re: Missing 5% Rewards for Costco

Hello there, batmanshady!


Thank you for reaching out about this! I'm concerned to hear that you only received a portion of what you should have got for this promotion. That would also confuse and frustrate me. $58 is $58! So, I definitely hear you there. I'd be happy to take a look into this with you! To get started, could you please reach out to me directly via Private Message and verify your full name, phone number and email address? From there, I can dig into the details of the promotion and see what happened. 


I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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