Points, Policies & Certificates

[nabor605]

Hello, last November 13, 2020 I received an email with a "Flash Offer" about using my My Best Buy Visa card at Best Buy or on the website, in which if I spent $100 or more between November 13 to 16 I would receive a $25 certificate. I made a purchase on November 16th that cost exactly $100, and it was posted on my credit card statement on November 16th as well, however I never received the $25 reward certificate, neither through email nor in my Rewards History list. I realize I waited a while for support on this, but I did wait for the posted 5-6 weeks after the promotion ends period to make sure it wouldn't have been posted later on. Thank you.

[Allison-BBY Social Media Specialist]

Hello, nabor605!

Thanks for reaching back out for support on our forum. I'm thrilled to hear that you received this great offer, and I'm sure you've been looking forward to that $25 reward. I hate to hear you still haven't seen it, and I'd like to do what I can to help.

First, did you activate this offer through the email before making the qualifying spending amount? If so, I'd like the chance to take a closer look at your account and spending. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards,

[nabor605]

Hello, thanks for replying to my message. Yes I did activate the offer by clicking the button in the email, before making the purchase. I just sent you a private message with more details and information, including the order number also. Thank you.

[Allison-BBY Social Media Specialist]

Thanks for letting me know!

I will follow up to your private message shortly. Please look to your inbox for my reply.

Happy to help,