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Regular Member
Posts: 33
Registered: ‎02-16-2017

Missing $25 Certificate from Spending $100 at Best Buy 11/13/2020 to 11/16/2020 Promo

Hello, last November 13, 2020 I received an email with a "Flash Offer" about using my My Best Buy Visa card at Best Buy or on the website, in which if I spent $100 or more between November 13 to 16 I would receive a $25 certificate. I made a purchase on November 16th that cost exactly $100, and it was posted on my credit card statement on November 16th as well, however I never received the $25 reward certificate, neither through email nor in my Rewards History list. I realize I waited a while for support on this, but I did wait for the posted 5-6 weeks after the promotion ends period to make sure it wouldn't have been posted later on. Thank you.

Posts: 1,610
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Missing $25 Certificate from Spending $100 at Best Buy 11/13/2020 to 11/16/2020 Promo

Hello, nabor605!


Thanks for reaching back out for support on our forum. I'm thrilled to hear that you received this great offer, and I'm sure you've been looking forward to that $25 reward. I hate to hear you still haven't seen it, and I'd like to do what I can to help.

 

First, did you activate this offer through the email before making the qualifying spending amount? If so, I'd like the chance to take a closer look at your account and spending. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


Regards,

 

Allison|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 33
Registered: ‎02-16-2017

Re: Missing $25 Certificate from Spending $100 at Best Buy 11/13/2020 to 11/16/2020 Promo

Hello, thanks for replying to my message. Yes I did activate the offer by clicking the button in the email, before making the purchase. I just sent you a private message with more details and information, including the order number also. Thank you.

Posts: 1,610
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Missing $25 Certificate from Spending $100 at Best Buy 11/13/2020 to 11/16/2020 Promo

Thanks for letting me know!

 

I will follow up to your private message shortly. Please look to your inbox for my reply.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!