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Posts: 1
Registered: ‎11-26-2021

Missing $130 in rewards

I purchased a TV back in Septemebr. I spent over 3K and even though I was tempted to finance I decided to pay in full to receive the reward. I did not receive any communication fron best buy until last week, they issued a $5 dollar reward which seemed odd given I spent over $3K.

I checked my account today and it does show the reward was issued back in septemebr! I never received any communications from best buy that the reward was issued back in septemebr! Is this a common practice for best buy to issue rewards and keep it seceret hoping they expire? 

Posts: 5,124
Topics: 55
Kudos: 425
Solutions: 317
Registered: ‎11-29-2016

Re: Missing $130 in rewards

Good morning, Shar2,


Welcome to our forums, and congratulations on your new TV!  As a My Best Buy™ member, assuming your purchase qualified, I imagine you should have gotten plenty of rewards points for that purchase, so I completely understand why you’d want to make sure you’re getting the points you’re expecting.


Generally speaking, once your My Best Buy™ account earns enough points for a certificate to be issued based on your certificate redemption settings, you should not only receive an email confirming a certificate was issued, but should see these certificates in your account as well.  Once issued, certificates will typically be valid for 60 days unless otherwise noted on the actual certificate.


I’d like to take a closer look into your TV purchase and rewards account as well to make sure we’re not missing anything, however, I’ll need some additional information from you before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • The order number or “Customer Service PIN” from your TV purchase receipt


As mentioned, be sure to use the blue “Private Message” button in my signature to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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