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Posts: 5
Registered: ‎03-17-2019
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Missing $100+ in Reward Certificates

Hello,

 

So I was holding onto some rewards until I needed something to purchase. It was only up until now that I was paying more close attention as they were coming to their expiration so I can redeem them beforehand. I had a $100 and a $25 reward certificate that was set to expire on March 19, 2019, that I was going to use. I checked my account now and they disappeared. I only just made a recent purchase to redeem a $10 reward certificate where I still saw them then.

Posts: 2,152
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Blog Posts: 16
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Registered: ‎08-08-2017

Re: Missing $100+ in Reward Certificates

Hello Young,

 

Welcome to our community, and thanks for being a member of the My Best Buy™ program!  As someone who likes to keep a close eye on any promotions and possible discounts that can be used on upcoming purchases, I’d surely feel a bit confused if any certificates I had been waiting to use seemingly disappeared from my account before they should have.

 

Unless otherwise noted, most certificates should be valid for 60 days from the date they’re issued.  Promotional certificates, on the other hand, are generally valid for a shorter period of time.  I’d like to take a peek at your membership and see if I can get you some answers, but I’ll need some additional information from you first.  Please send me a private message that includes the below information, and I’ll see what I can do to help.

 

Full name

Email address

Phone number

Member ID

 

Expired My Best Buy™ Reward Certificates FAQ

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-17-2019

Re: Missing $100+ in Reward Certificates

Hello Sam,

Thank you for the response. I PMed you the provided information just now.
Posts: 2,152
Topics: 41
Kudos: 367
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Missing $100+ in Reward Certificates

Thanks, Young!  I've received your private message and will be responding to it momentarily.  You can view my reply in a few minutes by clicking on the orange envelope icon located at the top of the page.

 

Cheers,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-17-2019

Re: Missing $100+ in Reward Certificates

Hello Sam,

I received your PM. Thank you for the message and resolving the issue!
Posts: 2,152
Topics: 41
Kudos: 367
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Missing $100+ in Reward Certificates

You are most welcome, Young. Smiley Happy  Feel free to reach back out if you have any other questions or concerns, anytime.

 

Take care!

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!