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Posts: 1
Registered: ‎02-15-2019

Missing 10% rewards -- only received 5%

I opened a BB credit card last month in order to receive the 10%. The points just came through, and it was only for 5%.


Please let me know what information I can provide in order for this to be investigated.

Posts: 131
Topics: 4
Kudos: 28
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Registered: ‎12-26-2018

Re: Missing 10% rewards -- only received 5%

Call My Best Buy rewards team @ 1-888-237-8289, they will be happy to take a look at the offer you signed up for.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 12,468
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Registered: ‎01-03-2013

Re: Missing 10% rewards -- only received 5%

Hello JamesFortunato, and welcome! 

Congratulations on your Best Buy Credit Card! It's great to hear you utilized it on a purchase to receive 10% back in rewards. This is always a super exciting offer for our new cardholders, so I'm sure you were dismayed to find only 5% was received. There could be a perfect explanation for this, or it could be as simple as a system error. I would be happy to take a closer look, so I'm going to send you a private message. Please keep an eye on your inbox in the top right corner of the page. 



Tasha|Social Media Specialist | Best Buy® Corporate
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