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New Member
Posts: 5
Registered: ‎06-08-2020

Misleading and lies with the promotional offer

[ Edited ]

Hi Team, I have received the promotional email from Best Buy rewards to earn a $50 rewards certificate of $20 or more. You still have 5 transaction(s) of $20 or more to make in order to get the $50 reward certificate. Don't wait! Shop by 04/25/2020. After making qualifying purchased within the specified timeframe, I still have not received my rewards certificate. It's been more than 1 month and I have been only struggling with customer services with multiple case IDs to reach a resolution but no solution has been provided yet. Here is the summary of the case IDs opened 1. May 15th, 2020 - {removed per forum guidelines}-- Escalating to back-office for promotional offer 2. 25th May 2020 - {removed per forum guidelines}- Another case Escalated to back office 3. May 28th, 2020 - {removed per forum guidelines}- Case Id for urgent/prioritizing the request 4. June 3rd, 2020 - 243791200 - Case passed to Supervisor - Mayra - expecting a call from a supervisor in 24-48 hrs As expected no resolution and no call received from the supervisor. So I called the customer service today but all the agents are not entertaining my requests and disconnecting my calls or either giving me the same reason to wait. Its so frustrating to follow up on something which has been offered as a promotional offer. NO STATUS UPDATES, NO SOLUTION ONLY LIES

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New Member
Posts: 5
Registered: ‎06-08-2020

Re: Misleading and lies with the promotional offer

Hi Derek/Team, Can you or someone please provide an update on this.?? I am looking for the resolution on this from more than a month now,
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Best Buy Employee
Posts: 2,001
Registered: ‎01-09-2015

Re: Misleading and lies with the promotional offer

Dear everyone who reads this post, the moderators are working as quickly as possible to assist. They are currently responding to posts made around May 27th. Here’s some helpful do’s and dont’s while you wait as they help the customers ahead of you.

Do: post one clear and concise topic with the issue you’re having.

Do: reach out to our other support channels (stores, online chat, 1-888-BestBuy) if you need more urgent assistance than this forum is intended to provide.

Don’t: post private details like order numbers, contact information, full names, etc.

Don’t: make multiple posts across multiple forums.

The two dont’s have 1 thing in common, they trigger moderation tasks that are dealt with first. This might result in removal, editing, or moving of said posts. This is also counterproductive to your needs for assistance. These moderation tasks will take time away from responding to your posts, so ultimately you’re just slowing them down by doing so.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 5
Registered: ‎06-08-2020

Re: Misleading and lies with the promotional offer

Hi 

 

 

 

 

 

Thanks

Highlighted
Best Buy Employee
Posts: 2,001
Registered: ‎01-09-2015

Re: Misleading and lies with the promotional offer

No, I’m not saying anything like waiting and hoping it might get resolved. I am saying that it is unnecessary to post again in your thread asking them to look into it, they will once they get to it.

Due to the increase in traffic related to COVID-19, there is a lag time as the moderators help everyone ahead of you. Please be aware of this. Your post was made on June 8th, the moderators are currently replying to posts from around May 27th. I understand the issue started a while back, but it was not posted here for the moderators to look at until 3 days ago. They answer posts in order of posting.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 12,468
Topics: 201
Kudos: 405
Blog Posts: 21
Solutions: 616
Registered: ‎01-03-2013

Re: Misleading and lies with the promotional offer

Good afternoon, vishalatreja, 

 

Welcome to the forum, and thank you for reaching out regarding your outside spending offer on your My Best Buy Visa! Spending $20 or more five times to receive a $50 certificate is a great offer to participate in, and it sounds like you've not only had trouble with receiving the offer, but receiving support surrounding it. 

These offers typically take 2-4 weeks to post, and it sounds like you've given it ample time. In some cases, these offers require activation that is missed, a purchase that the customer intended to qualify didn't post within the offer period, or there may have been an issue with fulfillment. I would be happy to take a closer look at this with you, but will require a few more details. Please keep an eye on your inbox in the top right corner of the page for my private message headed your way. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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