Points, Policies & Certificates

[herbieferg]

Hi,

I bought a computer today and the salesperson registered it to a new account instead of using one I already had. I was on hold with BestBuy for an hour or so when the call was disconnected so I thought I’d see if someone could help me here. I can’t see my purchase on my account that I’m able to access so I need my accounts merged. Thanks!

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, herbieferg,

Welcome to the Best Buy forum!

Please take a moment to read over our prior responses in this ongoing thread, as well as the FAQ link included below, and send us a private message with your name, phone number, mailing address, and email address.  A private message can be sent by clicking here.

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[Partychan]

Hi,

Last week I merged accounts per Best Buy's website recommendation when logging into my account. 

Now when I look at my reward's page, no points nor purchase progress  I've made towards achieving Elite Plus for next year have carried over.

I chatted with support online and they said my information should be updated.

However, it has not. 

Can I get a follow up on this please?

Thanks. 

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, Partychan,

Welcome to the Best Buy forum!

Are you use a merge has been processed?  The reason I ask is because members can't merge their own rewards accounts.  You'd need to reach out to us if through the online forum, Twitter, Facebook, or by calling (888) BEST-BUY to have a merge processed.  You may have just linked your secondary rewards account to your BestBuy.com account, which is why it appears everything is missing.  Also, something to keep in mind, while points, certificates, tier status, and spend total should transfer following a merge, actual purchase history/details may not transfer.  Please send us a private message here with the details listed below, and we'll see what we can do to further assist.

Name

Phone #
Mailing address

Email address

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,