Points, Policies & Certificates

[Allison-BBY Social Media Specialist · Accepted solution]

Hi, Davidlacher, and welcome to our online community!

Thanks for posting on our forum for support. I would be more than happy to help you look into get these My Best Buy accounts merged if the requirements to do so are met. I'll need a few things first to get started.

Please send me a private message including your full name, email, phone number, mailing address, and if you are the holder of the two accounts in question. The name tied to each rewards account will need to match for a merge to be processed. You can find the blue option to message me to the right of my name below.

How to Merge My Best Buy™ Rewards Accounts

Happy to help,

[JohnCasey]

I am hoping to get some help.  I have tried contacting best buy via phone multiple times (at least 3 times) to get some assistance, and I can't get any help or response.  As an Elite Plus member this has been very frustrating and time consuming.  All I am asking for help with is merging my accounts and points into one account.  Please respond.  If needed I can provide names and case numbers.  

[dvosingh]

Hi, I noticed there are several accounts under the same phone number. I wanted to know if it's possible to either merge them or delete the others and just keep a single account r

[Derek-BBY Senior Social Media Specialist]

Good afternoon, dvosingh,

A merge is a great option when a member happens to have more than one rewards account, as it's just easier to have everything in one place.  Please take a minute or two to read over our prior responses in this ongoing thread and send us a private message with the details listed below by clicking here.

Name

Phone #
Mailing address

Email address

How to Merge My Best Buy™ Accounts

Best Wishes,

[Derek-BBY Senior Social Media Specialist · Accepted solution]

Greetings, JohnCasey, and welcome to the Best Buy forum,

With the increased volume during the holidays, it may take a few more days than normal for a merge request to be processed if submitted via (888) BEST BUY.  We'd be more than happy to take a closer look at your rewards account(s) to see if we can possibly help speed up the process a little.  Please take a minute or two to read over our prior responses in this ongoing thread and send us a private message with the details listed below by clicking here.

Name

Phone #
Mailing address

Email address

How to Merge My Best Buy™ Accounts

Best Wishes,

[Filtreo]

Need help merging my account.

[Derek-BBY Senior Social Media Specialist]

Good morning, Filtreo, and welcome to the Best Buy forum,

Please take a minute or two to read over our prior responses in this 25-page thread and send us a private message with the details listed below by clicking here.

Name

Phone #
Mailing address

Email address

How to Merge My Best Buy™ Accounts

Best Wishes,

[Defendedwilliam]

I am trying to change my Member ID on my new account to the one I had on my old account but I keep getting an error that says "bad json parse - Unexpected end of JSON input". Can anyone help me figure this out?

[Derek-BBY Senior Social Media Specialist]

Hi, Defendedwilliam,

Welcome to the Best Buy forum, and thank you for connecting with us!

To be honest, I'd suggest never using the Use a Different Member ID feature on BestBuy.com, as it doesn't actually solve the problem of having multiple active rewards accounts. A merge would be a much better option.  Please take a couple of minutes to read over our prior responses in this ongoing thread, including the FAQ included below, and send us a private message with the details listed below by clicking here.

Name

Phone #
Mailing address

Email address

How to Merge My Best Buy™ Accounts

Best Wishes,