Points, Policies & Certificates

[Derek-BBY Senior Social Media Specialist · Accepted solution]

Hi, Phungor,

While this thread should help answer your question, it looks like we discussed processing a merge a couple years ago.  You spoke with Tasha-BBY.  Please keep in mind that the name tied to each rewards account would need to match for a merge to be processed.  It is intended for a rewards account to be used by a single member with that member not sharing their benefits, points, or certificates with anyone else.  That includes family members.  A private message with the information listed below can be sent here.

Name

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How to Merge My Best Buy™ Accounts

Best Wishes,

[xstinson]

Hello, I have two Best Buy accounts and I do not know how that happened. I would like to keep the account with the member ID ‍{removed per forum guidelines} I have more and most of my purchases on this account and it has my Geek Squad and other protections under it. I was told an admin/Best Buy support has to do this. If anyone can help ASAP please and thank you!

[Derek-BBY Senior Social Media Specialist]

Hi, xstinson,

Welcome to the Best Buy forum.

I would kindly ask that you please read some of our prior responses in this thread and send a private message here with the information listed below.

Name

Phone #
Mailings address

Email address

How to Merge My Best Buy™ Rewards Accounts

Thank you!

[DarshanRv]

Hello,

I have made a couple of purchase in the store in the last few months. I have made a purchase yesterday and i do not see any in the order history. 

Note: I have differnt mobile numbers and i changed it in the account but still not working. 

Please help. 

Thank you. 

[Derek-BBY Senior Social Media Specialist]

Good afternoon, DarshanRv,

Thank you for taking the time to register for the forum and connect with us.

Sounds like you may have a case of the multiple rewards accounts.  As you can probably tell, it is rather common.  Please take a few minutes to read over some of our responses in this thread and send a private message with the below details.

Name

Phone #
Mailing address

Email address

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[venkatvelagala]

Hi,
I have couple of member Ids linked with my Account and need help to merge them. I have called Bestbuy customer service number about a week ago couple of times and they have opened a case for the same. It’s been almost a week since they started working on this. But don’t see it moving anywhere. Could you please check and expedite this process ? I am seeing a deal from couple of days and I want to buy before it expires this Sunday.

[Derek-BBY Senior Social Media Specialist]

Hi, venkatvelagala,

Welcome to the Best Buy forum.

Due to a bit of backlog from the holidays, a case created by one of our phone agents for a merge request may take a little longer than normal to be reviewed.  No worries though!  As you can probably tell, we handle quite a few merge requests through our online forum too, and it looks like you found this thread after the fact as you appear to have already sent us a private message with your information.  I will reply to that private message shortly, which you can then read by clicking on the envelope icon at the top of the page.

How to Merge My Best Buy™ Rewards Accounts

Happy New Year!

[figment]

Hello,

I've seen on the forum people requesting account merges. The points I earn from Best Buy purchases go to my correct account when using my Best Buy credit card, points for being used outside of Best Buy go to an old account I have. Can someone please merge these for me so I just have all the points going to one account?

[Fey-BBY Social Media Specialist · Accepted solution]

Hello, figment,

Welcome back to the Best Buy Forums! 

We received your Private Message on this topic and will connect with you there.

Best,

[Computer2]

I have 2 rewards accounts that I would like to merge.  How would I do that?