Points, Policies & Certificates

[nspagforum]

dear rewards, tasha or dereck -

can you please private message me to my email.

i received a 5.00 rewards certificate.  i hvae my account set up for points banking.  i looked closer at the certificate, it is to my name, but a different ID.  I've never seen that ID number before.

i can send that ID to you to see if it indeed came from bestbuy (If so, i'd like to see what account it is under and merge the account so there is not two accounts)

thanks

nick

[Tasha-BBY Retired: Social Media Specialist]

Hello again Nick –

Welcome back to the forum! Receiving a certificate from an unfamiliar membership would be strange. Please feel welcome to review my previous responses to this thread if you haven’t already, and follow the information outlined in our post below if you believe you have multiple memberships in your name that you wish to be merged.  

How to Merge My Best Buy™ Accounts

Please let me know if you have any questions! 

Sincerely, 

[RoryC]

I don't know how this happened but I two My Best Buy accounts.  Can I combine the two together?

[Tasha-BBY Retired: Social Media Specialist]

Hi there RoryC, 

Please take a moment to review my previous responses if you haven't already! Provided the memberships fall under all of your information, we should be able to merge them. If this is something you would like us to look further into, please review and follow the instructions in the post below. 

How to Merge My Best Buy™ Accounts

Regards, 

[GeeWiz]

I requested a membership Merge earlier today and it got merged almost immediately but when it did, in my rewards history, it showed that 2773 points were added and then the 2773 we're immediately removed. Why was that?

[Derek-BBY Senior Social Media Specialist]

Good morning GeeWiz,

I can understand having questions about your account following the recent merge.  Honestly, I am not sure why a merge is displayed the way it is in a member's reward history or how the point value that is displayed is calculated.  Basically, all merges have been displayed that way ever since we transitioned to a brand new My Best Buy™ system last year.  As far as I can tell though, your merge was processed correctly with any active points or certificates in the secondary account transferring over to the primary account

If you have any other questions about your account or the My Best Buy™ program in general, then please do not hesitate to send me a private message and I will see what I can do to further assist.  A private message can be sent by first logging into the forum and then clicking on the blue button in my signature that is labeled "Private Message."  I hope that you have a great weekend, and thank you for being a My Best Buy™ member!

Best Wishes,

[svanil223]

Seems i have 2 account listed on my phone number {removed per forum guidelines} one is Elite Plus and other one is just Best Buy account. Can you please help me in merging these 2 accounts. I dont want to have multiple account and get confuse here are the details. Want to Keep my ELITE PLUS ACCOUNT intact and move my recent purchase to Elite Plus account. Please reach me on {removed per forum guidelines} incase if you need any more information from my end.

Elite Plus Account ( Primary)

=====================

Member ID: {removed per forum guidelines}

Address - {removed per forum guidelines}

Ph - {removed per forum guidelines}

My Bestbuy Account ( Duplicate)

========================

Member ID: {removed per forum guidelines}

Address - {removed per forum guidelines}

Ph - {removed per forum guidelines}

[Tasha-BBY Retired: Social Media Specialist]

Hello svanil223 - 

Having multiple memberships can certainly cause some confusion and frsutration as your purchases may not be consistently attached to the same membership. Using the details you registered with the forum, I see that you contacted our phone support who was able to process this request for you. With that said, should you ever find yourself having more than one membership again, please feel welcome to follow the information outlined in the post below. 

How to Merge My Best Buy™ Accounts

Cheers!

[JesseDejohn]

I have a receipt for my LG monitor and Razer mouse I bought for $658.77 but the points are on the wrong account. It says member ID {removed per forum guidelines}. My member ID I always use is {removed per forum guidelines}. 

[Tasha-BBY Retired: Social Media Specialist]

Hi there JesseDejohn, 

Thank you for reaching out to us regarding your LG monitor and Razer mouse purchase being added to an unfamiliar membership. I would encourage you to review my previous responses to this thread if you haven't already. It sounds like you may have more than one membership, which can cause some trouble. If you wish for us to look into merging these memberships, please follow the details mentioned in the post below. 

How to Merge My Best Buy™ Accounts

Regards,