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Posts: 1
Registered: ‎05-12-2020

Merging accounts

In my last purchase I couldn’t find my purchase in my Best Buy rewards account! I chatted with a customer service rep. and he told me that I have 2 accounts under my information, he assured me that he submitted a request. It has been few days now and I don’t see my account merged nor the last purchase posted.
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Posts: 8,496
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Registered: ‎10-10-2012

Re: Merging accounts

Greetings, KPYN, and welcome to the Best Buy forum,

 

A merge request submitted by calling into (888) BEST BUY or (888) 237-8289 may take 3 - 5 business days to process as those requests are dispatched to a back-office team for processing, and depending on when you called in, your request could still be open and waiting to be reviewed.  We would be more than happy to see if we can help speed things along though. Please take a moment to read over our prior responses in this thread, along with the FAQ below, and send us a private message with your details here.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎05-19-2020

Merge accounts

How do I merge 2 rewards accounts? 

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Posts: 8,496
Topics: 357
Kudos: 182
Blog Posts: 0
Solutions: 526
Registered: ‎10-10-2012

Re: Merge accounts

Hi, by5x4,

 

Welcome to the Best Buy forum!

 

You must zigged when you should have zagged and missed this thread.Smiley Wink  Please read over our prior responses in this thread and the FAQ included below for additional details.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 1
Registered: ‎05-21-2020

Rewards Account Missing All Prior Transactions

About two weeks ago my Best Buy Account lost all of my prior orders and all of my reward points. My member ID looks like it was changed to a different one but when I try to use my original one I just get an error. I'm hoping that this is just some sort of glitch that can be fixed as I had a good amount of points and certificates that I was not able to use. Any help that can be provided would be greatly appreciated.

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Posts: 8,496
Topics: 357
Kudos: 182
Blog Posts: 0
Solutions: 526
Registered: ‎10-10-2012

Re: Rewards Account Missing All Prior Transactions

Good morning, dubhexa,

 

Welcome to the Best Buy forum!

 

It looks like you may have come across this thread over the weekend seeing as you sent us a private message with your details so that we can review your rewards account.  If it turns out you do have more than one rewards account and the details tied to each one match, then we should have no problem processing a merge.  I'll be replying to your private message shortly, which you can read by clicking on the envelope icon at the top of the page.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!